Sheraton Riyadh Hotel & Towers

+ I am writing to express my heartfelt gratitude for the truly exceptional hospitality I experienced during my one-year stay at Sheraton Riyadh Hotel & Towers. From day one, the entire team made me feel at home—not just through high-quality service, but through genuine warmth, professionalism, and attention to detail that transformed my long stay into a truly memorable experience. What stood out most was the consistency. For the entire year, the level of service remained exceptional. I never experienced a single issue—not once—and that in itself speaks volumes about the dedication, discipline, and teamwork of everyone involved. I would like to begin by recognizing the exceptional reception team—Khalid Al-Shahri, Hamed, Dania, Yahya, Nawaf, and Idris—whose kindness, helpfulness, and welcoming spirit made every day easier and more enjoyable. They always went the extra mile, and I’m especially grateful for how they consistently upgraded me to a special room that felt like it was prepared

+ Property conditions wasn’t that good

+ Renovations are required hotel room condition is poor ,, however, the hotel reception staff are friendly and cooperative

+ By the time I had driven down (and survived) from Buraydah, I just wanted to get checked in and get to my room. Check-in was smooth and I was very pleased with my room. It was well appointed and spacious with a comfortable bed. The team at breakfast made me a great infusion to fight off my developing cold, for which I was most grateful. All in all, a restful weekend stay, thank you.

+ Very friendly and very calm and clean as always

+ Althıugh I have mistakenly selected smoking room, I asked for a non-smoking room while at the reception check-in. The gentleman said ok and told me that he have changed my room to a non-smoking room. However when I entered my room I realized it was a smoking room. My stay and sleep was awful and I asked for a refund during the check-out. However the reception could not manage this request. Also, cold water was not working and both sides of shower water was hot. I also informed the hotel about this and asked for a discount and refund.