Privacy Policy

1. What we collect

To make and manage bookings we collect: your name, email address, phone number, guest/passenger names, and your booking history. If you create an account, we also store your saved travellers and preferences. Payment card details are entered directly with our licensed payment gateway — Rooms.bh never sees or stores them.

We also collect standard, anonymous usage data (pages viewed, searches, approximate location from your network, device type) to improve the service. This data is not linked to your identity.

2. How we use it

We use your data to confirm and service bookings, send booking confirmations and essential service emails, provide customer support, prevent fraud, and — only if you opt in — send offers. We do not sell your personal data.

3. Who we share it with

Only what is necessary to deliver your booking: guest names go to the property, passenger details to the airline, and payment is handled by the payment gateway. Service providers that host our infrastructure and send our emails process data under contract, and we never allow them to use it for their own purposes.

4. How we protect it

Personal details are encrypted at rest, transmitted only over HTTPS, and access inside Rooms.bh is role-restricted, protected by two-factor authentication, and audit-logged. We retain booking records as required by law and delete or anonymize data that is no longer needed.

5. Your rights

In line with Bahrain's Personal Data Protection Law (PDPL), you may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time. Write to privacy@rooms.bh and we will respond within 30 days.

6. Cookies

We use only essential cookies: keeping you signed in, remembering your language, and an anonymous session identifier for aggregate analytics. We do not use advertising or cross-site tracking cookies.

7. Contact

Privacy questions: privacy@rooms.bh · General support: support@rooms.bh — Manama, Kingdom of Bahrain.