Terms & Conditions

1. Who we are

Rooms.bh is an online travel booking platform owned and operated by ATT Alwaseet Travel W.L.L, Kingdom of Bahrain. We provide hotel accommodation, flights and other travel-related services worldwide.

Rooms.bh acts as a booking agent: your accommodation contract is with the hotel that hosts you, and your carriage contract is with the airline that flies you. Rooms.bh does not own, operate or control the hotels or airlines whose services are booked through the platform.

2. Eligibility

By using Rooms.bh you confirm that you are at least 18 years old, have the legal capacity to enter into binding contracts, and that all information you provide is accurate and complete.

3. Bookings and confirmation

Submitting a booking request does not constitute confirmation. A booking is confirmed only when payment is successfully processed and a confirmation with a booking reference is issued. Until then, availability and pricing remain subject to change.

You are responsible for the accuracy of guest and passenger details — names must match travel documents.

4. Prices and payment

Prices may be shown in the display currency you select for convenience; all payments are charged in Bahraini Dinars (BHD). Prices include applicable taxes and fees unless stated otherwise on the room or fare. Prices are dynamic and may change due to availability, exchange rates, taxes or system updates; they are only guaranteed once a booking is confirmed and paid.

We accept Visa and Mastercard. Payment is processed by a licensed, secure payment gateway; Rooms.bh does not see or store your card details.

If a booking is affected by an obvious pricing error or technical issue, Rooms.bh reserves the right to correct the price before confirmation, offer an alternative, or cancel the booking with a full refund.

5. Availability

Live availability and pricing change continuously, and continuous availability of any hotel, room or rate cannot be guaranteed. Prices, cancellation policies, room descriptions and availability for the same property may vary between rates and may change between searches.

6. Fraud prevention

Rooms.bh may decline, suspend or cancel any transaction or booking where we reasonably believe a stolen card is used, false information is provided, duplicate or abusive bookings are made, or fraudulent activity is detected.

7. Cancellations and refunds

Each room rate and airfare carries its own cancellation policy, shown before you pay and on your confirmation; it forms part of the booking agreement. Free cancellation, when offered, applies until the stated deadline.

Refunds for eligible cancellations are returned to the original payment method, normally within 7–14 business days depending on your bank. Rooms.bh cannot control banking delays after a refund has been issued.

Cancellations after the deadline are charged per the rate's policy, which may be up to the full amount. Failure to arrive at the property (a "no-show") may result in full cancellation charges with no refund, subject to the rate's policy. Flight changes and cancellations follow the airline's fare rules.

8. Local taxes and charges

Some destinations levy local taxes, tourism taxes, city taxes or resort fees payable directly to the hotel at check-in or check-out. Where disclosed to us, we display these charges before you pay; they are collected by the property and are outside the control of Rooms.bh.

9. Hotel and airline responsibility

Hotels and airlines are solely responsible for delivering their services. Rooms.bh is not responsible for hotel quality, cleanliness, overbooking, maintenance, staff conduct, meals, amenities or the operational decisions of hotels or airlines.

Descriptions, images, ratings, facilities and amenities are provided by the hotels themselves, and Rooms.bh cannot guarantee such information is always accurate, complete or up to date.

10. Travel documents and requirements

You are solely responsible for valid passports, visas, health documents, vaccinations and any entry requirements of your destination. Rooms.bh is not liable for denied boarding or entry resulting from missing documentation.

11. Technical errors

Although we strive for accuracy, technical errors may occur. Rooms.bh reserves the right to cancel or amend bookings affected by obvious system errors, with a full refund where applicable.

12. Accounts and acceptable use

You must provide accurate information and keep your account credentials secure. We may suspend accounts used for fraud, abuse or automated scraping.

13. Intellectual property

All content, software, branding, trademarks and logos displayed on Rooms.bh remain the exclusive property of ATT Alwaseet Travel W.L.L or its licensors.

14. Limitation of liability

To the fullest extent permitted by law, Rooms.bh shall not be liable for indirect losses, loss of profits, loss of business, travel disruption or force majeure events. Our total liability for any booking is limited to the amount paid to us for that booking. Nothing in these terms limits liability that cannot be limited under Bahraini law.

15. Force majeure

Rooms.bh shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, wars, terrorism, strikes, government actions or internet outages.

16. Privacy

Your use of Rooms.bh is also governed by our Privacy Policy.

17. Governing law

These terms are governed by the laws of the Kingdom of Bahrain, and any dispute is subject to the exclusive jurisdiction of the competent courts of Bahrain.

18. Contact

ATT Alwaseet Travel W.L.L — Rooms.bh

Seef Area, Business Bay Tower (Sea Front), Bldg 3232, Road 4654, Block 346, Kingdom of Bahrain.

Email: support@rooms.bh — available 24/7. Website: https://www.rooms.bh