Novotel London West

+ It’s a shame. It’s a lovely busking but every time I’ve stayed here something is broken or the room is just run down. It has the potential to be great but the upkeep needs attention.

+ I would love to give 5 star to Jeff. His service is the best.

+ I have been visiting this hotel every year for the past three years and I feel I know the property very well. I have approximately spent atleast 12,000 GBP in the last three years staying here. It used to be an excellent, no-frills hotel that offered tremendous value. It was one of those rare properties that had it all i.e. spacious open seating, large multi-storey conference areas, a lively bar, excellent connectivity to both the London Underground and Heathrow Airport and two bus routes located right outside. The reason I am writing this review in the past tense is because the hotel has sadly lost much of its glory. During my recent stay, I was genuinely shocked by the now terrible standards of service. The biggest issue was the complete lack of responsiveness. No matter how many times I called the reception, housekeeping or room service, my calls just went unanswered. Nobody answers your call, no matter what. This happened repeatedly throughout my stay and is simply unacceptable

+ Location is good, not far from Hammersmith station.

+ Very efficient checkin, friendly staff

+ CONFORT DE LAS HABITACIONES