Citi Hotel @Kl Sentral

− Clean

− small rooms

− Staff onsite weren’t great at communicating and a bit rude. When checking in we were told we had been upgraded to triple room due to maintenance but must move rooms on the the 2 day of our 3 day stay. When I questioned this further as it’s not my fault repairs are happening, all I was told was I have to move or pay more. On day 2 our card stopped working and went downstairs and told nevermind we don’t have to move - which is good but being told we had to move caused unnecessary stress for no reason. Secondly, the hotel advertises 24 hr front desk but when we checked out at 7am there was no one there and no sign to contact someone, meaning I couldn’t collect our RM 50 deposit back. Luckily we were retuning to KL and after messaging the properly through booking.com they apologised and confirmed I could go back and pick it up. Once returning the same front desk guy had no idea what I was talking about and was hesitant to return the deposit until he finally began to look through the files.

− The shower not hot enough even in maximum

− No comment.