Izumi Hotel Bukit Bintang

+ On my first night checking in, I found my dirty room with stained bedsheets. I quickly asked for a room change but they didn’t let me, and instead passed me some new bedsheets (and had me change them by myself). The next day, I asked for refund for one night, and they said they couldn’t, and gave me another room instead. And that night, instead of dirty bedsheets, I found a small cockroach in the room. I don’t know if this is consider “normal” in Malaysia but I was a little disappointed.

+ Hotel is old. Very very noisy throughout the night. Towel is old and on 2nd day they give a very old towel

+ Property should upgrade

+ I chose to stay at this hotel because of its strategic location. It is situated in the heart of the Bukit Bintang area, surrounded by several major shopping malls such as Sungai Wang Plaza, Lot 10, Fahrenheit 88 and Pavilion KL. This is a very small hotel. The lobby is extremely compact with no proper waiting or resting area and it only has a small front desk. The check-in process was quick and a deposit of RM50 was collected, which is refundable. However, the front desk staff were not very friendly or welcoming. The hotel provides car parking, but it uses an automated parking system with a rotating platform. While it appears advanced, it felt a bit intimidating and not very safe. The lift is very small and the layout of the floors is quite strange. It feels like a maze, requiring you to turn multiple corners just to reach your room. I booked a family room that came with two double beds. The room was not very spacious and only had basic amenities such as a television, hairdryer and

+ Second time I’ve stayed here in as many months not impressed with the room this time no window room seems grubby.

+ Good stay here no issues or problems, good staff and helpful