Shangri-La Barr Al Jissah, Muscat

+ Good choice of breakfast. Beautiful location. Watersports available on calm days. Clean rooms. Bottled water provided. Only drawback is that the buffet, lunch, drinks and ice lollies are too expensive.

+ I went with a friend, and it was a truly enjoyable experience. I felt relaxed and thoroughly enjoyed my time at the hotel. I didn’t even visit the city center because I was content spending time at the beach, enjoying the atmosphere and the overall vibe.

+ STAY AWAY FROM THIS HOTEL This is the most overpriced hotel I have ever stayed at. Guests are charged at every possible opportunity. Simply check the prices online and you’ll see for yourself. The food is extremely overpriced for the quality provided, and the portion sizes are laughably small. Staff appeared to be very poorly trained overall. Service was nearly impossible to obtain while using the beach chairs, and being charged for non-motorised beach activities such as canoes is disgraceful — something we have never experienced at any other hotel. Room cleaning was consistently carried out very late in the afternoon (around 3–4 pm), which was highly inconvenient and disruptive. The hotel appears to exploit its remote location. Guests are effectively forced to remain on-site due to the lack of nearby alternatives, and as a result are charged extraordinary prices for what is ultimately a sub-par experience. The pricing of food, beverages, activities, and services is completely un

+ i was disappointed by the way how the checkin was handled and it seemed the staff were not in sync. another incident with room name etc. and as mentioned by others, for the price paid it is not meeting expectations. all extras are also super expensive and there is no luxury touch. i felt more professional on the half price resorts in emirates. i hope it saves someone from overspending and disappointment i need to cope with now. And also they changed the owner to Hilton. Hilton al Bandar

+ Just landed this morning expecting a hotel that reflected the pictures. But was disappointed. Granted we landed at 6am but had to navigate our way to our rooms with no help using our phones as torches would have expected someone to take us! Rooms are very dated and basic and not the 5 star I expected.maybe been spoilt by living in Dubai. Hotel is more 4 star max and that is probably being generous Staff are friendly but surprised a 5 star hotel does not offer table service if you don’t sit at the pool bar Only had lunch today and the buffet was passable reminded me of those cheap European all inclusive holidays Granted this is only day one so let’s see how rest of the trip is

+ I am writing to formally express my deep disappointment with my recent stay and dining experience at your hotel. The experience was far below expectations and completely inconsistent with the standards associated with the Shangri-La brand. Firstly, I was extremely disturbed to be served food containing insects/ants during the breakfast buffet. This reflects a serious lack of food safety and hygiene standards. Despite bringing this to the attention of the staff, there was no genuine apology or sense of accountability, which made the situation even more unacceptable. Secondly, the level of hospitality displayed by the staff was extremely poor. The staff members were blunt, unprofessional, and clearly not trained to interact respectfully with guests. During breakfast, when I requested water to be served at the table, I was rudely told that it was “self-service.” This response clearly demonstrates a lack of basic hospitality and does not align with the service standards expected from a S