Amman West Hotel

+ Booked through Expedia, when arriving the hotel claimed to not have confirmation and were very rude trying to force us to repay. Once issue was resolved (between Expedia and hotel) we received no apology. Door key failed to work one night and had to spend 2 hours waiting for them to drill door open, forcing us to change rooms. Again poor communication throughout issue. Outside of these issues, the hotel was clean and provided all basic requirements, however photos do not match current condition of hotel. It is now very dated property in need of renovation.

+ This was a very clean hotel with friendly staff and location. Higher end lobby and room decor and would recommend staying at this hotel if given the opportunity.

+ Customer service In every area was above and beyond. Breakfast was delicious.

+ Breakfast was good, the location was good and no noisy

+ There is nothing unique about this property except that all facilities are filthy and do not work like the phone or need Eisenstein to figure out how the very small size screen TV works.

+ Staff was very friendly . Place was very tidy and clean