STEPS Batumi Hotel & Suites

− bad service Extremely disappointing. Far below expectations. Rating: 1/10 The worst hotel I have ever stayed in. Dirty rooms, no daily housekeeping, insects and spider webs, filthy balcony, unpleasant smell (like cat or dog urine), unhelpful staff, no drinking water, and no ice through room service. The hotel is far below basic hospitality standards. I do not recommend it.

− not clean

− Rating: 1/10 The worst hotel I have ever stayed in. Dirty rooms, no daily housekeeping, insects and spider webs, filthy balcony, unpleasant smell (like cat or dog urine), unhelpful staff, no drinking water, and no ice through room service. The hotel is far below basic hospitality standards. I do not recommend it.

− The worst hotel experience I have ever had. We stayed at this hotel for two nights (14–15 July 2026) and ended up checking out early because we simply could not bear to stay any longer. I booked two rooms—one for my wife and me, and another for our children. Despite specifically requesting rooms on the same floor when making the reservation, we were placed on the 15th and 26th floors, making it extremely inconvenient for our family. The room and bathroom had a strong sewage smell throughout our entire stay. The bed was also extremely uncomfortable, with what felt like the cheapest mattress possible. The elevator situation was a complete disaster. There are only two elevators serving far too many rooms. Every trip involved waiting 20–30 minutes, and on checkout we spent nearly an hour just waiting for an elevator because they were small, overcrowded, and constantly full. The hotel information in the room stated that the restaurant closes at 11:00 PM. However, when we arrived at 9:4

− בריכה לא מרשימה. לא נכנסנו. צוות נחמד אבל לא חייכן ונעים. ארוחת בוקר בסיסית לישראלים.

− The most important issues are things the hotel can realistically improve: 1. Staff attitude - Almost every request was initially answered with “No,” “I can’t,” or “There is nothing we can do.” This happened with staff at every level, including reception, housekeeping, the bar, and management. I asked for simple things such as a bottle of water, toilet paper, coffee at the bar, or housekeeping to come at 17:00 because they never shown. The first response was almost always negative rather than an attempt to find a solution. 2. Elevators- The building has 27 floors, but only three guest elevators and one staff elevator. During the morning rush, guests sometimes have to wait 25–35 minutes. The hotel clearly knows that there are not enough elevators during busy hours. Since the staff elevator is located next to the guest elevators, it would make sense to open it for guests during peak times. 3. Breakfast and coffee - There is no coffee included with breakfast at all—not even instant cof