The Frangipani Langkawi Resort & Spa

+ It was utterly fantastic. I’d go back in a heartbeat

+ We had a lovely 2-night stay at the hotel. The staff are very helpful. The hotel was clean and eco friendly. We will be returning in the future

+ Staff were very polite, friendly and professional. Breakfast was very good and dining/room service was good as well. The lady that did the activities booking was very knowledgeable and helpful. It would have been very good if the facilities in the rooms had been checked before guests check-in as we had to get maintenance to fix toilet flush and broken lamps etc. Overall, it was a very enjoyable experience.

+ Welcomed from the start by Carolyn the manager, and check in all smooth, bags delivered to the room. Staff all smiling and friendly and are an absolute asset to the property. Breakfast was great, a selection catering to all tastes from fruit to curry and everything in between. Rooms were clean and comfortable with air conditioning. Although some parts of the resort are ageing, there is an ongoing refurbishment programme but this doesn't spoil the location and the feel of the place. Bar staff were incredible and always happy. Prices were reasonable for drinks and food and of a good quality. The pool area was great with a choice of seawater or chlorine pool. Our time went too quickly as usual and we were sad to leave. I would recommend the resort for the location, the friendliness of the staff and just an around nice place to spend some time.

+ **Prime location, but the property is in urgent need of attention.** While the location is undeniably excellent, the overall condition of the property leaves much to be desired. The space feels outdated and in need of significant renovation to restore its appeal. Unfortunately, the management appears largely disengaged, leaving guests reliant on well-intentioned but untrained staff. While their efforts are appreciated, the lack of proper oversight affects the overall experience. For those prioritizing location above all else, this might still be a viable option. However, for guests seeking attentive service and a well-maintained environment, this property may fall short of expectations.

+ Pros: Good location by the beach Nice mango cocktails but that is where it ends. Cons: After insisting we would not take a room at the back of the car park, we waited for half an hour and were given another room. It is the first time I have entered a hotel room to find a cleaner had used the toilet and didn't flush it! There were black hairs on the basin, one light bulb not working and it is already a dark room. The last morning we went to go to the gym at 10am and someone had forgotten to unlock it as it said it opens at 8am so we couldn't get in. The bartender doesn't know what mint smells or tastes like as he put this strange herb in a mojito which we couldn't drink, the breakfast was VERY average (and that is being polite) and clearly aimed at the Indian market. We couldn't eat anything except fruit and eggs. The staff have not had training as it took a long time every time we wanted service to actually get served and at breakfast, the dishes were never cleared away from