Four Points by Sheraton Makkah Al Naseem

+ Location and rooms comfort. Our stay was in three rooms but surprisingly hotel told us that breakfast is included only in one room for one person. It was very embarrassing for whole family when we went for breakfast. Hotel staff told us that booking.com is playing these games with all customers and all customers are suffering with this kind of confusing promotions. I called booking.com customer services to get clarifications but no one helped

+ The peaceful atmosphere compared to the crowded hotels around the Haram. The huge mosque nearby (Al Rajhi Mosque), which is beautiful and convenient if you miss a congregational prayer at the Haram.

+ Only location . The service and cleanliness are so poor Floor smells badly although I booked a suite

+ موقع جميل في كل الخدمات ولقد استمتعت جداء بليقامة في الفندق فور بوينتس

+ كل شي

+ Cleanliness