Istanbul Golden City Hotel

− experience at this hotel was extremely disappointing and stressful. The room we were given was in unacceptable condition—it had a strong unpleasant odor, felt old, and was not suitable for my family. When I raised these concerns and asked for a reasonable solution, the staff did not handle the situation professionally. Instead of providing an acceptable room at no additional cost, I was told I had to pay 300 euro extra for a different room. The only alternative offered did not meet my family’s needs, especially since we were traveling with small children. When I explained that the accommodation was not acceptable and requested a refund, the staff became aggressive and made us feel very uncomfortable. Because of the condition of the room and the way we were treated, we had no choice but to leave the hotel and book another place to stay. Despite failing to provide suitable accommodation, the hotel kept payment for all four nights, which I believe is completely unfair. I would not reco

− Ascensore piccolino, per due. Colazione buona ma poco variata di giorno in giorno. Aria condizionata buona, ma migliorabile.

− I feel it is important to warn anyone considering staying at this hotel. My family and I checked in, but we left in less than 20 minutes. The family connecting room that I had originally booked and prepaid for was extremely dirty, had a strong unpleasant smell, and was completely unsuitable for a family with small children. When I asked if they could move us to another family connecting room, I was told I would have to pay an additional €300. I explained that paying extra was not the issue—we specifically needed a connecting family room because we were traveling with young children. Instead of trying to resolve the problem, the staff became aggressive. They told me, “What did you expect?” and insisted that I had already seen the room before booking. Since they could not provide a clean, suitable room that matched the reservation I had paid for, I decided it was best for my family to leave. I was then told that I would not receive a single euro of the money I had prepaid for our four

− ضيق الغرف والحمام، الاسرة والمخدات مهترئة وغير مريحة، المكيف بالكاد يبرد، وجود روائح كريهة تخرج من الحمام حتى تستيقظ من نومك من قوة الرائحة. المصعد ضيق جدًا يكفي 3 اشخاص.