Doubletree by Hilton Istanbul Moda

+ Had probably one of the worst experiences I have ever had at a hotel. Firstly my belongings got stolen and the way the hotel tried to manage the situation was to brush it off, secondly the service I received from the substandard room service and restaurant was appalling every time I ordered something there was something missing or forgotten and then the final straw was this morning during my checkout where the gentleman at the desk didn’t know what he was doing and couldn’t return back my deposit so I left having paid almost double for my room in the end still waiting for the deposit that was meant to be returned. I highly suggest you consider another hotel if you are considering this one on your next trip.

+ We had a reservation between March 26-30. When we checked in relatively late on March 26, we were given room 306 which turned out to be a connecting room with 307. The first night was good. The second and third night (Friday March 27 and Saturday March 28) they apparently rented it out to one-night guests. Saturday at 11pm we went down to the reception and complained about the disturbing noise from the room next door. We were told that room 307 would continue to have one-night guests and they gave us a new room. Packing is not something you want in the middle of the night but when the choice is between listening to people making noise, packing was more appealing and we moved to room 604. Sat in the new room (604) the night between Saturday and Sunday with a tension headache and interrupted sleep. One of us also has difficulty falling asleep normally. One wonders about the hotel's way of handling the incident and renting out rooms in general. How can they rent out a room next to an

+ I like hotel and staff and location is perfect this hotel is located the heart of istanbul food is amazing everything is great love it thank you. for your assistan receptionist Kerem Muhammad Alina Mahmud thanks for excellantce

+ After booking a room with a Jacuzzi that we wasn’t able to use as to a fault we decided to change rooms and even downgrade however the staff atreception were extremely accommodating and upgraded us to a beautiful sweet room. We are very happy with the service. the food is very nice. The staff extremely friendly and accommodating. I would definitely come back here. The rooms are extremely clean. They smell amazing and the toiletries are very nice.

+ Just spent a first class three night stay at Doubletree . I can highly recommend this hotel , as Gold member I got an automatic room upgrade to sea view . Although room was small it was very clean , quiet and with a view to die for overlooking Bosporus Straits. Breakfast buffet as others said was very nice with something for everyone. I asked for menemem and chefs made it specifically for me . Service was excellent with smiles all around . Front desk also very friendly always welcoming and asking if there was anything they could do to make our stay more comfortable. I would suggest ignoring negative reviews and staying at Doubletree Moda.

+ As a solo female traveler, I experienced inappropriate questions from male staff, including intrusive personal questions, and dismissive, laughing behavior from bar staff, including a phallic-shaped coffee being served. I also encountered rude behavior from female front desk staff and poor-quality room service food. When I raised these concerns, the team dismissed my feedback and denied any problems. A better approach would have been to take guest concerns seriously, acknowledge discomfort, and improve internal training. Their consistently low review scores suggest these issues may be systemic. @facebook.com/hiltonistanbulkozyatagi @hiltonkozyatagi @HiltonIstanbulKozyatagi #HiltonIstanbulKozyatagi #SoloFemaleTravel #CustomerExperience #HospitalityReview