AC Hotel Istanbul Macka

− Staff is not helpful. Hotel is non responsive and not flexible and doesn’t care about customer service. There are flies in the room. some electric sockets not working. The hotel is on an uphill.

− We stayed at the hotel from May 28 to May 31. We were extremely happy with our stay — the hotel was nice and clean. However, I returned home without my favorite black Prada dress. I only discovered it was missing after I got home. I am 100% certain it disappeared at the hotel because I traveled with carry-on luggage only. It was a perfect situation for someone to take it, knowing that when people are packing to leave, they usually just check whether they have packed everything, not whether every item is still there. I packed all my belongings, flew home, and then realized the dress was gone. I called the hotel, but they said they had not found anything. I even asked friends in Turkey to help; they contacted the manager as well, but the result was the same. The only conclusion I can draw is that it was taken by a member of the housekeeping staff. A hotel where staff steal from guests is unacceptable. Make sure to check your belongings carefully. This completely ruined my impression o