Pan Pacific London

− Nothing

− No mix sauna/steam.

− While the stay was excellent overall, I felt the guest experience became noticeably more transactional towards the end. No luggage assistance at check-out. On arrival, the check-in experience was seamless—our luggage was collected immediately and the next time we saw it, it was already in our room. However, at check-out there was no offer of luggage assistance, which felt inconsistent with the high standard set at the beginning of the stay. The checkout reminder at exactly 12:00 pm. Having the bell ring precisely at noon felt slightly abrupt and out of place for a hotel of this calibre. A little more grace or subtlety would have made for a more relaxed departure. Post-stay hospitality could be stronger. There is a noticeable contrast between how warmly the stay begins and how it ends. Improving the departure experience—whether through proactive luggage assistance, a more personalised farewell or simply making guests feel less rushed—would make the overall stay feel much more seamles

− It was not time for checkout but all they off the tap and WiFi

− We was having issues in the morning where there was no water we was then woken up with a fire drill to evacuate the building where we jumped up to then be told it was a fire drill check. We was told to upgrade to a larger room with a extra bed and we done that to fine the bed was not out in our room until 1am I can also state that the hotel was very fair and did refund us for 1 of our nights stay and gave us complementary food drinks and valet service