St Martins Lane London

+ Fantastic for its location near theatres in the West End. Nice breakfast included.

+ The location was great and the gym facilities were nicer

+ Breakfast was lovely

+ The location was ideal. Walkable and close to attractions, restaurants, train service.

+ מקום מאד מרכזי, מיטות נוחות. נקי, היתה לנו שהות מעולה.

+ I am an ALL Gold member of the Accor loyalty programme. My two-night stay at St. Martin's Lane in late June 2026 was the worst hotel experience I have had in many years — not only because of what happened at the property, but because of what followed. AT THE HOTEL On arrival at 12:00, a receptionist offered to notify us when our room was ready. No message came. I returned to the front desk at 13:00 — "shortly". After lunch, after 14:00 — another assurance, another promise of a call. We waited in the bar. Silence. At 15:00 a different receptionist explained, with barely concealed contempt, that check-in is from 15:00. When I asked to speak with management, I was ignored. No manager contacted me at any point during the stay. The room smelled strongly of mothballs. The window lock was broken. The toilet flush was audible through the walls. No welcome amenity on arrival. Turn-down service once and not again. No coffee at breakfast until we asked — after finishing our meal. At check-out,