Impressed first timers!
+ Hotel location is great with Southwark underground station only a 3 minute walk away, making it easy if you're travelling into London by train. We had a room at the front on the 2nd floor and we wasn't disturbed by any traffic noise. We chose not to have room service, grabbing extra coffee, milk and bottled water on our return of an evening. All the staff we spoke to were so nice, and really helpful. We always use the underground when exploring London and both Southwark and Blackfriars stations are less than 5 minutes in either direction.
Jul 2026
Definitely try this hotel
+ Location and service were absolutely amazing. 10/10 on those 2 aspects. I also loved the atmosphere at the seabird.
However, The rooms are tight and I had a corner adjoined room so I could hear my neighbors come in and out. Other than that'd id totally stay here again. Highly recommend
Jul 2026 Hoxton Southwark 10/10
+ Vini and Asher were superb as always.
Jul 2026 Fantastic stay! Highly recommend
+ We loved our stay at the Hoxton Southwark! We have stayed at the Holborn and Shepherd’s Bush locations but we absolutely loved the rooftop bar and the vibe of the place in Southwark! We will definitely stay again.
− The AC could have been better. There was also a lightbulb out and the curtains there was a small gap which meant it wasn’t a complete blackout room.
Jul 2026
Dreadful service - could not call it customer care
+ Dreadful experience - really appalling service and care. I was due to stay here for a week, but after two days had to rush home as my husband went into A&E and had to have emergency surgery. I paid for the 24 hours notice but thought there would be no question that they would understand and refund me after that. They asked for medical evidence - when he was still in hospital and so I then had to show my private messages with my husband scared in hospital, about to go into surgery. It was all shocking but I went through it, if they needed proof to not charge me for a room I obviously couldn’t use. They had to accept he was of course in hospital but still wouldn’t refund me. I left in tears. Awful. They are a massive hotel group, what a way to treat a guest going through an emergency. Are they that desperate for money? Short term policy as I will not recommend this group to anyone. There are many fabulous, caring hotels in London. Avoid this one. The customer care is non-existent.
Jul 2026 Concept Hotel that can't be bothered
+ The location was good in the Southwark area, close to the Thames River. The hotel lobby and bar area, the rooms, and the sky terrace are very pretty and I would imagine that people like to instagram themselves in the hotel restaurant and lobby.
− Feels very Gen Z - for those who prefer figuring things out through QR codes instead of having a friendly host. Poor service, no concierge, no help with luggage unless you ask for it, no gym. The rooms are very small and there is no room for luggage. Upper half of a closet for storing your clothes. Not a great place for family and kids, especially if you are visiting London for the first time. A "concept" hotel which assumes you don't spend much time in your room and are highly self sufficient.
Jul 2026
