Pestana Chelsea Bridge Hotel & SPA

− I paid for my room using two credit cards ,the first payment of 400pounds went out ok,then the balance was supposed to be taken out of another credit card plus charge for breakfast for two days.i paid got the ok that payment has gone through Since I was on holiday I just assumed the biggest bill was paid so I used my card based on the balance that I could see. Come check out I was told sorry but the balance of the payment was not taken and on top of this the system has refunded 179 + pounds so you now owe us three hundred pounds! I was like what!how and why did this happen?from their explanation the accounting system rejected the payment and refunded a payment it never took. To say we argued back and forth ,the staff were polite and patient and gave me the breakfast as complimentary. I struggled as I tried to understand how a huge hotel like this will have such a faulty accounting system,and then it downed on me that when I got to reception there were suitcases that appeared like gues

− Could be cleaner

− Room smelt strongly of cigarette smoke.

− the cleaning is very bad

− One of our twin beds was a bit wobbly.

− Extremely loud other guests in the hotel. We had to ring reception 3 times to ask them to deal with it- party music and shouting in the hallways