Zedwell Underground Hotel Tottenham Court Rd

+ I booked a twin room for one night while visiting London with my teenage nephew. On arrival, the first thing we noticed was an overwhelming sewage smell. It wasn't just in our room, it extended throughout the entire corridor. Our room itself appeared clean, so this clearly wasn't a housekeeping issue; it seemed to be a maintenance problem. I went to reception and asked whether it would be possible to upgrade to another room, explaining that I was happy to pay any additional cost. I was immediately told the hotel was fully booked and that no rooms were available. After returning to the room, both my nephew and I agreed that the smell was so unpleasant we couldn't stay there. I went back to reception to explain that if we couldn't change rooms, we'd have to find alternative accommodation, as we didn't feel comfortable spending the night in those conditions. Another member of staff, Beni, became involved and again said there were no alternative twin rooms available. She suggested the

+ I have a reservation from 7–11 August and will be arriving after midnight, so I have been trying to contact the hotel to request the online check-in link and confirm that my late arrival will not be an issue. I also have severe asthma and wanted to make sure that the air conditioning in my room will be working properly, especially after reading several reviews mentioning faulty air conditioning and rooms being extremely hot and difficult to breathe in. Unfortunately, no one is responding to my WhatsApp messages and no one is answering the phone. The automated message tells me to press # to leave a voicemail or * to speak to an operator, but pressing * does absolutely nothing, so it is impossible to get through to anyone. My stay is approaching, and this is becoming very stressful. If I knew that contacting them is that hard, I would even say impossible, I would never book. It’s a shame that the cancellation isn’t refundable, otherwise I would cancel…

+ Approaching the hotel there was a man asleep outside on a mattress. Rooms are small and sparse. The room was hot and the air conditioner was not working well. Constant sounds of rushing water through out the night combined with the hot humid room made sleep very poor. We Reported the air conditioner to the hotel and they promised to rectify but no improvement on the second night. Same noisy water rushing sounds. Alot of dodgy guys hanging outside the hotel in the evening made it feel pretty dodgy. I accidentally left my AirPods Pro in the room when we checked out but immediately contacted the hotel to let them know and ask for help. I contacted them via the WhatsApp reception number and the email provided but only received automated responses. Later in the day, I could see my AirPods had been removed from the hotel assuming stolen by the person who found them in the locked hotel room. Lots of messages sent but no reply. I won’t be going back and now have to report my AirPods as st

+ Stinks, Hot and Stuffy, Claustrophobic Booked for a couple nights expecting good quality due to how it is advertised and high costs. When I arrived I was stuck queuing out the door due to a single lift only big enough for 4/5 people at a time for the whole hotel. Sell check - fine and straight forward. The hotel absolutely stank of sewage and faecal matter the whole time I was there. It made me incredibly ill and I didn't have the funds to find somewhere else to stay as I spent it on this hotel. so avoided spending as much time there as possible. Hot and stuffy. They claim to have aircon and this was something I purposefully wanted due to the heatwave. But the "aircon" was set and you could not change the temperature. S not only did it smell horrifically but I couldn't escape the heat outside in my own room so spent my time walking around supermarkets and shops in order to cool down. I emailed the area manager and was completely brushed off, all they said was sorry please come

+ Everything. Wasn’t sure what I was expecting but it felt spacious, it was clean, bed was huge and the shower was epic.

+ Cet hôtel n’a d’intéressant que son emplacement à mon sens. Pour le prix c’était vraiment le seul avantage.