Locke at Broken Wharf

− Floors had some dust bunnies around the dining area suggesting deep cleans weren’t frequent

− From 8.30pm the fire alarm went off loudly in our room and in the whole building every 5 minutes. We evacuated to ask the staff for an update, but the staff were given no support from management and were under-resourced. They were told to turn off the alarm manually each time, but this did not stop the alarm from going off every 5 minutes. You can appreciate this is a dangerous situation to be in, being unsure if the alarm is for a genuine fire. We had an early train the next morning and were driven crazy by the constant alarms, so we checked out in the middle of the night, asking for a refund — we were instead given an email address that NEVER replied to my requests for a refund for the night. Some parts of the room were also filthy, with a THICK and significant layer of dust under the bed, which indicated they have never cleaned under it. Incredibly dissapointing stay, know that if anything goes wrong, noone will support you.

− Under the bed was dusty with old tissues.

− One minor nuisance was the noise from the street, it's not a busy street at all at some point in the morning there are vehicles making a lot of noise.

− Lage etwas laut aber sehr zentral

− I got given a key card for a room that was not ready for me. The staff upgraded me and apologised for the error which I appreciated.