The Ned

− Staff were unhelpful and quite unfriendly. I was charged for one night before we arrived then on arrival I was charged for another two nights so 3 nights even though we booked for 2. I spoke to reception and they said money would be refunded but a day later I have been over charged by £1000. If you use booking.com you are not allowed to use the facilities like the pool etc. I have never come across that before at any hotel . Obviously they don’t like booking.com guests

− Nothing

− Slightly overpriced and had to pay extra for gym and spa access when booking via booking.com

− Major issues with communications when booking this room on behalf of my colleagues and around payment. limited access to all hotel facilities as a guest did not convey value for money. customer services was extremely poor.

− Too big No Residents area

− The room only a blind (which was too short)no curtains so there was a lot of unwanted light coming through.