The Rembrandt

+ I chose this hotel specifically because I was told the air conditioning worked properly. Before booking, I even called to make sure of it, as the entire purpose of my trip was to buy over £1,500 worth of exclusive chocolate that had to be stored in a cool room. For the first two days everything was fine. Then, as the outside temperature increased, the room became extremely hot. I woke up drenched in sweat and immediately realized something was wrong. The hotel inspected the air conditioning but insisted it was "working" and simply blamed the warmer weather. If the room becomes too hot to sleep in and too hot to protect expensive chocolate, then the air conditioning is clearly not doing its job. I spent the entire morning distressed instead of enjoying the plans I had made. I had to cancel a lunch reservation because I was stuck dealing with this situation, worrying that my chocolate had already been ruined. What disappointed me most was not only the problem itself, but the attitude. In

+ The location was great, the room was adequate, and the value was good. Unfortunately, this review is not about any of those things. After returning home for our second night at the hotel, I noticed that the housekeeping had accidentally thrown away my retainer (custom dental device). I've traveled enough to realize that hey - accidents happen sometimes. After alerting the hotel, returning home, and exchanging a series of emails with The Rembrandt (and Sarova, the owner), they refused to take any responsibility. They repeatedly said they asked the housekeeper, who said she didn't do it, and said it was their policy to not throw away guest items. At no point was I insinuating anything intentional or malicious: an item of mine was thrown away by accident, and I asked for a reimbursement (and would provide a receipt). This ended up being a $235 USD cost to me. In a city with plenty of great hotels, I would not recommend The Rembrandt, simply because if something happens (even an acc

+ Nice quiet room round the back, helpful and friendly staff, decent value for money

+ I have stayed here before. Great value for money. Lovely staff. Nice food, particularly dinner. Brilliant location

+ Location, staff (in particular the concierge).