The Lansbury Heritage Hotel and Spa By Sunday - Canary Wharf London

+ I booked this hotel through Trip.com within hours of booking I noticed I had booked Sept instead of August. I rang the hotel and was told I was being transferred and then it went dead, I rang back and they told me there was nothing they could do and speak to Trip.com. So I contacted them (still within hours of booking) and requested modification to the date . This was rejected by the hotel , I then requested a cancellation and this was rejected again by the hotel. I checked and they had availability on the date I requested and was the same price I had paid . I offered to pay a charge for moving the booking but was told no again. Mind you when you book it says if you do not show you will charged a cancellation fee . I understand my part in this I made an error . However they have availability on the date I needed and it was requested HOURS after I made the booking. I emailed them using the email on their website and it bounced back. Trip.Com attempted to contact them multiple times on m

+ L’accueil et le charme de l’hôtel

+ Lovely boutique hotel with a quirky feeling. Luxury feel but good prices. Quite well located for Docklands.

+ Clean, well kept and decorated exceptionally well. Air con in the rooms which helped with the heat! Staff were incredibly helpful and friendly and couldn’t do enough for you.

+ The bed was very comfortable and the bathroom was big enough that it didnt feel cramped if two people where in it

+ El personal