Dao by Dorsett West London

− Someone’s takeaway had been left in the fridge and missed by the cleaners!

− I first stayed at this hotel in 2023. During this time, the level of the hotel has dropped from 4 stars to 2-3 stars in my opinion. The rooms have many minor flaws. They need repair and improvement. The central entrance does not work, the ceiling in the lobby is cracked, previously there were flower arrangements in the lobby that correspond to the level of a 4-star hotel. Now it resembles the lobby of a hostel. Breakfasts for 4 days are the same and with a very modest menu. everything was much better before.

− - No hot water for 4 of 6 nights(!) - Hotel’s solution was for us to shower in a room in another wing of the building. This required us to get queue up for a room key for this other room from reception, get accompanied to this other room, which on arrival had not been cleaned since last guests were there and was c.35degrees. Went back to reception with the staff member who disappeared for another 10 mins arranging another key for us. This all took 45 mins total at which point we gave up and went upstairs for a cold shower in our original room - Every time we went to reception there was a long queue of people waiting to complain. You had to wait at least 10 mins to speak to anyone at reception - The staff at the desk are the most shambolic, disorganised hotel staff I have ever seen. Nice folks but totally disorganized. Writing down requests and compliants on little scraps of paper, giving out incorrect and / or confusing information, takes 3-4 of them to resolve simple things, etc - E.g

− Booked an apartment with a twin room as I was traveling with my 12 year old daughter, got the confirmation for that, but when I checked in they mysteriously didn't have any twin rooms,so they gave me a double and told me that they were making the sofa bed up, which in the end they never did. I ended up sleeping on the sofa, luckily it was only for 1 night

− الحمام المرحاض لم يكن نظيف اماكن سحب الماء