The BoTree London, Curio Collection by Hilton

+ Lovely hotel great location, close to everything. Rooms very nice. Staff very helpful. Breakfast was excellent! Definitely stay again.

+ Terrible experience, avoid. Premium price, low grade service and facilities. Promised a welcome drink on arrival would be sent to my room, never arrived. Promised personal concierge on each floor, nope. Cold shower this morning. Electric curtains do not work. And then a 'hidden' £20 "service charge" added to the bill (and subsequently removed when I challenged it). Tried to provide feedback this morning on departure, "please wait, a manager will come and talk to you"......followed by a long wait, and then no manager as "they are very busy", they will email you.....which they did not. Smoke, mirrors, laughable price for this level of 'service'.

+ The hotel staff went above and beyond to make sure you had what you needed. They even gave me an iPhone charger when I realized I didn’t pack one. The hotel gives a luxurious vibe. There is a club, restaurants and two bars on site. My only regret is not having more time to enjoy all of what the hotel has to offer!!! I will stay here next time I’m in London.

+ Everything was great apart from no hot water in the shower. I asked them to fix it and they sent a technician who stated it was fixed. The next morning water was running cold again. So basically couldn’t have a shower

+ I really liked the hotel itself and the room design. Unfortunately, our stay was derailed by repeated fire alarms at around 3:00 a.m. in our room and along our floor, which kept us awake. There was also a high-pitched noise inside the room that came and went in cycles, lasting about 10 minutes then stopping for roughly 30 minutes before returning. When I raised both issues with the duty receptionist on Sunday morning, 28 September 2025, I was told there was nothing they could do. The combination of lost sleep and a dismissive response left a poor impression. I would consider returning because the property is great, but only if management addresses these faults and takes guest concerns seriously.

+ Great location, nice hotel, comfortable rooms but not sure about value for money. Rather expensive for what it offers and the fact they do not have a formal reception complicates things. Asked each day for someone to go fix the bathroom sliding door, without solutions or even follow up, as people changed daily.