The downfall of the Mandrake
+ I genuinely enjoy visiting The Mandrake for drinks, which makes today's experience even more disappointing.
I spent almost £30 on a single glass of champagne, only to be met with staff behind the bar who showed little to no interest in serving me. Instead, I had to stand there listening to members of the bar team carry out a stock take while completely ignoring my presence.
When I arrived, I was the only person in the bar, so there really is no excuse for the level of service I received. To then be charged a service charge on top of an already premium price, without delivering a premium experience, is frankly unacceptable.
Sadly, this isn't an isolated incident my last three visits have all been similarly quiet, yet the service has consistently fallen short. It's disappointing because there are plenty of venues in Mayfair where you receive a far better welcome, attentive service and genuine hospitality for the same, if not better, value.
What a disappointing way to start my birthday ce
أغسطس ٢٠٢٦
Top drawer even the toilets
+ Quirky art hotel. Gothic feel. Staff were 1st class at all levels. Lovely room clean and well priced. Met friends elsewhere so only had breakfast which was beautifully made and presented
يوليو ٢٠٢٦ Beautiful hotel, very unique in all of the best ways. If you want luxury and different, this is it.
+ Location is hard to beat. Whether you're a seasoned Londoner or visiting for a weekend, you're right in the middle of the action at the Mandrake, walkable to just about everywhere - but also in the quiet and calm when you need to be.
− The TV didn't work properly
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Good, but not worth the price.
+ The staff were amazing. Professional, playful, they made you feel like you were on the inside of their clique. They clearly have fun at work and enjoy taking care of people and building a culture. I also liked the weekend party atmosphere. The cheeseboard was amazing and the overall vibe of the hotel was sexy. The decor is plush and well put together, especially in the social areas. The location is amazing.
− The TV system was buggy, it was Wimbledon and world cup quarter finals, my wife had to pump in the hotel room and we missed significant sporting moments. In addition, the fridge rattled like crazy at night, enough to keep you up. The air con was not responsive, the thermostat was not calibrated correctly, it seemed to be either on or off. We made these complaints at check out and no discount or attempt at tangible recompense was offered.
Whilst the decor is plush, the room was high concept but the quality of the execution was not quite there.
This might sound critical, but I've been fortunate enough to enjoy many premium hotels, such as banyan tree in al ula, or the ned more locally. The Mandrake is just outright overpriced for what it offers.
Don't get me wrong, it's good, but you're paying for the concept, and in my opinion the hotel doesn't stack up to others in the price range.
يوليو ٢٠٢٦
Poor service , it’s all going downhill in Mandrake
+ Nothing very dirty terrace
Tv mirroring never works
Room is boring
− Dirty terrace
Tv mirroring never works
Room is boring
Not worth 5*. Rating
يوليو ٢٠٢٦
A beautifully designed, one-of-a-kind hotel in a perfect location, best suited to guests who enjoy atmosphere and don’t
+ The design is genuinely unlike anywhere else in London. The hanging garden courtyard and Jurema Terrace are the real showpiece, and it’s rare to get that kind of green, calm outdoor space this central. The staff were warm and attentive throughout, the kind who remember your name and make things easy. Location is ideal too: tucked away enough to feel quiet, but a few minutes from Oxford Street, Soho and the Elizabeth Line. The bar and breakfast were both a cut above
− The one thing worth knowing is that the hotel doubles as a nightlife destination at weekends, with a DJ in the bar Thursday to Saturday. Depending on your room, the noise carries until the early hours, so it’s worth requesting a quieter room away from the bar if you’re after an early night. The rooms also run on the smaller side, though that’s fairly standard for central London.
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