Unique London stay
+ A unique hotel with a modern, cool vibe and a great setting on the water. Although it is a little outside central London, it is well connected, with Custom House station around a 10 min walk away.
The hotel was clean, and the reception staff were very friendly and helpful, including allowing us to store our luggage and use the reception area after check-out.
The rooftop also looked lovely, although unfortunately we didn’t have time to enjoy it.
− The rooms are extremely small, which is fine for a short stay for one or two people, but there is very little space to spend time in the room beyond sleeping.
Soundproofing could also be improved, as noise can travel quite easily both from inside and outside the hotel.
Breakfast was a little disappointing and quite limited in terms of selection, so this is one area where we would have expected a bit more.
Jul 2026
+ Close to the 02 and very clean
− The rooms are smaller than you think but perfect as a one night stopover hotel.
Jul 2026
Great place to stay if visiting the O2.
+ Very clean. Very friendly and welcoming staff.
Jul 2026
+ Great ambience and atmosphere really helpful staff and good location.
− If you're going for a standard room know that the room sizes can be very small. Best to go for a bigger room if you want a normal hotel experience.
Jul 2026
Clean, quiet, and comfortable. Great value for money.”
+ had a wonderful stay. The hotel was clean, comfortable, and well maintained. The staff were friendly and helpful, the location was convenient, and the breakfast was delicious. Overall, it was a pleasant experience, and I would happily stay here again.”
− Everything was good 👍
Jul 2026
Overall lovely, great location, will stay again.
+ Great hotel
Lovely staff
Nice restaurant/bar
Really clean and great view
Close to the tube
− Not much and I don’t really like to moan, but:
- not enough plug sockets and none near the mirror. Had to use my phone as a mirror while drying my hair
- all in one shampoo/shower gel - no conditioner. Had to go to Tesco to get some.
- doors make an annoying beeping noise when they open. So people coming and going in the night set them off….
Jul 2026