OYO The Arch, Wembly Stadium

+ 👍

+ The receptionist allowed us to check in early. Location is very good and convenient as it is close to the Wembley stadium, shops, restaurants and bus stop. High ceiling and clean. We got the basic room but we had a very comfortable stay.

+ DO NOT BOOK THIS HOTEL. We had tickets for Bruno Mars on Saturday 18th July and when we arrived at the hotel were told that our room had been cancelled in February and the hotel was overbooked by Expedia, I booked and paid in full in January, we’d had no notification of the cancellation or refund, which should have happened in February when they say they cancelled the room. It appears this is a common practice with the hotel when there are concerts on at Wembley Stadium. There was another couple at the hotel who had been told the same thing. They sell the rooms for higher prices. I am now trying to get a refund but when I called their customer helpline the lady I spoke to couldn’t find my booking. Expedia are now trying to confirm the cancellation although I keep getting messages from the hotel saying we hope you’re enjoying your stay, so it looks like the person we spoke to on the reception desk has marked us as having checked in. This looks like a total scam and a way to avoid paying

+ Perfect Location for Wembley stadium, literally 5 mins walk

+ Good location

+ Do not Book! Let down with two days notice, offered a hotel that was miles away from where we needed to be. Dreadful customer service as there isn't one, no one answering the phone. Surely there must be some kind of governing body that stops a hotel doing this