Superb attention to detail.
+ Stunning location & just amazing staff.
− Elevator facility was missing. Heavy bags were a problem. Although staff helped for each & every one of them. I felt bad they had to!
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+ Emplacement idéal, très proche gare, très calme avec vue sur un petit parc.
− Chambre très petite
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+ Fueron muy atentos con mi cumpleaños 🎉. ✨🙏🏻
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Delightful surprises with great service
+ The room was very well decorated. Bed comfortable. There was great communication from the very start, with someone from the hotel messaging on WhatsApp incase I needed anything and all the information you could need, and some lovely little surprises in the room such as some free soft drinks and cucumber sandwiches!
We only needed somewhere to sleep before a train the next morning, but ended up staying in a really lovely gem. For a townhouse they managed to have every type of modern feature you could need, such as smart switches and air con.
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Avoid! Wildly overpriced, unsleepably hot room, and staff who go silent the moment you complain.
+ There was little to like because the room they offered me was uninhabitable and not up to standard.
− I have never left a bad review to this day and I travel a lot for work. Avoid this hotel like the plague. The room was not habitable. It sat at around 30°C when it was 20°C outside. No natural ventilation possible. Staff came up, saw it for themselves, agreed the temperature was unacceptable, admitted there was no other room, and handed me a second fan to push the same hot air around. That was their entire solution. I gave up and paid for another hotel 30 minutes away. For £170 a night, this property provided a room it knew could not be slept in, then offered nothing when the guest could not sleep in it. After, they stopped responding. They never responded to Booking.com Customer Service. Avoid.
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Really great location, super helpful staff, and lovely finishing touches!
+ The extra details like the mini fridge and tea tray in the morning were really lovely and unexpected, just made you feel looked after!
− As a female travelling solo, the option for an internal safety lock would have been nice. I did speak with reception and was reassured of the security of the lock system. Whilst the staff made me feel super safe, I would have preferred the option to lock my door from the inside for peace of mind.
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