Cove St Martin's

− No bedding for pull out bed

− Key collection procédure, should be easier. Better response to issues raised.

− The cups and cutlery were all dirty, there was food in the fold up bed when we had to then put on our own sheets and set the bed up ourselves for the third guest. Terrible communication to tell us where the keys were to pick up, meaning I could not get ready for the show and had to head straight there There was no bedding for the third guest at the start, had to request this once we already arrived.

− Building entrance smells very bad because of close Indian restaurant

− Unfortunately, the sealed and deformed biggest door window in the living room (which was also the place the lod was supposed to sleep in the sofa bed) made it impossible to ventilate, with indoor temperatures exceeding 28°C during our stay. We contacted the provided number immediately upon arrival and kept trying throughout the entire stay. Communication is entirely without human contact — only via WhatsApp, with key collection through a code and lockbox. Despite repeated messages, we only received false promises, no alternative accommodation, and the problem was never repaired. No refund was given during the stay — only a later offer of 9% after formal complaints, increased to 19% after further escalation. These amounts are far below legal requirements and, in any case, were never transferred as the property withdrew from discussions. The sealed window also created a serious fire safety hazard, blocking potential emergency access to the balcony and an external fire escape route in

− For the price, a few more provisions could have been included eg. Coffee machine & pods