ibis London Wembley

− The fact it cancelled my booking with no explanation even though I had booked well in advance of my intended stay. I had no reply to my emails to find out why.

− The cancelled my reservation without any explanation

− We left our bags at 2.30 only to return at 5 and be told we had no room.Worst experience ever , six days later still no refund. We had to find our own alternative accommodation.Worst experience ever !!!!

− Small room for a family and price

− No hand towels in the shower room. Price based on the room was high. Room while clean was basic and small and small. I understand supply and demand but pricing was still v high for the quality.