Native Fenchurch

− Just AC was not there and it was summer.

− - Sofa and chairs all very uncomfortable - Bed was like sleeping on concrete - Apartment is loud (Pub beneath) - Whole apartment is difficult to cool in hot weather (tower fan provided, but does not rotate and output from a chid blowing down a straw would be stronger) - Areas of the property damaged (bathroom door almost impossible to open once shut, bathroom fan shutter never opens, so don't expect steam to clear whilst showering, coffee machine faulty) - WiFi not working, Customer Experience team not helpful "Everyone goes home 16:30-17:00, someone will look tomorrow" was the response I got. Took until day 2 end of day to get a solution on WiFi, although the coffee machine WAS replaced - Priorities? - Customer Services almost impossible to reach without calling and being on hold for 30 minutes+. Still trying to get hold of them now with little response as they promised compensation. No responses to emails, very slow reponses to whatsapp (their chosen method), responds on soci

− This is was the worst value for money property I’ve ever stayed. I requested early check in but it wasn’t possible, so they took their time to prepare the property (not to mention that their customer support was AI chat bot) but when I arrived the property was very dirty and when I tried to connect to the WiFi the network wasn’t even available so I had to contact their AI chat bot support again. After a lot of back and forth with the bot, it suggested to connect me to a human agent and they eventually resolved the issue by asking me to use the general building WiFi. I would never stay in Numa properties. So disappointing.

− Abbiamo avuto qualche problema con il riscaldamento l'alloggio nelle stanze comuni risultava un po' freddo