Francois 1er

− Le prix très élevé

− Alles super

− Dear Customer Service, I am very disappointed with my recent experience and request a full refund. I stayed at your hotel many years ago and had a great experience, which is why I booked an extra night for my children after their Eurostar train to London was cancelled due to the heatwave while I had already left Paris for work. Unfortunately, there were bugs in the room and the beds. My child now has multiple bites and a skin rash and is very distressed. They are travelling back to London today, where I will be taking them to the hospital. I expect a full refund. If this matter is not resolved promptly, I will have no choice but to seek legal advice and contact my embassy. I look forward to your urgent response.