Prince de Galles, a Luxury Collection hotel, Paris

+ Confort et propreté

+ Booked for an important occasion. Stayed at two other 5 star hotels for 5 nights each, the Intercontinental Dublin and the Four Seasons Cap-Ferrari. I am a Marriott Bonvoy member who joined the program 4in 1984 when it was the Marriott Marquis program. I have over 610 lifetime nights with Marriott and current Platinum status. I wrote ahead and outlined the special occasion and requested an upgrade. When I arrived the person at reception advised me that I would be provided with a choice. Then another person met me in the courtyard and informed me there was no upgrade available. I asked to double check, but the person said no. I was disappointed but lived with the explanation. Two days later I received a call from the guest relations manager supposedly to see how things were going. I tried to complement the small room in order not to hurt feelings. In conversation the guest relations manager stated that she debated on whether to put me in a larger room but was concerned as to

+ The hotel’s service quality stood alone during our visit. Kalilou and Lars at the front desk worked to accommodate our room needs and the comfort of our stay along with the rest of the team. Housekeeping was quick to respond to our needs and the property’s dining options were of good quality. The property is slightly dated seen in some of the furniture and finishes but overall we greatly enjoyed our visit.

+ The doorman Frederic was amazingly helpful in local info and getting us taxis. Give him a raise! A charming Frenchman. The hotel has much more warmth and atmosphere than the adjacent Four Seasons.

+ I liked the breakfast service which was better than the usual buffet style which one usually has. The staff were very helpful - anticipating our needs - eg booking a dinner externally for us, providing the car to the airport and keeping the room tidy.

+ I traveled with my mom, and we had an incredible time at this beautiful hotel. Benoit was particularly kind and helpful in welcoming us warmly and with outstanding hospitality. We loved the petite suite we stayed in, and all of the little touches - like the lovely French soap to the welcome fruits and chocolates - really made our trip and this hotel so memorable. It was raining when we visited Paris but that didn't stop us from having an amazing time. The location is excellent and makes reaching a Metro stop or just walking around by foot super easy. And then the 11pm room service when we got back was delicious, as well as the breakfast the next day! Merci beaucoup for a wonderful and memorable stay. We can't wait to be back!