Mayflower Opéra

+ The room it self was spacious, clean, and comfortable however when we got to the room we noticed a staircase to the basement which is where the bathroom was. We were not told this. There was no door to the stairs from the second room. When we got there the coffee machine and the safe did not work. The coffee machine was fixed quickly however the safe took 2 days to get fixed and we had to ask several times. The uneasy part of the whole stay was that they made us leave our room key in the lobby due to it "being the only key" they had - however they were able to make up the room everyday before us leaving the key. Upon arrive at night the day we left the key, we asked for our key and the person at night was not sure why they had asked us to leave the key to our room. Overall, the room was good but there were some things that did not seem right.

+ They are extremely strict and will not let you check in even a minute before check-in. Most hotels will allow you to check in prior if the room is available, but it appears they are extremely strict on this policy as there were several others trying to check in at exactly 3 PM. The rooms are extremely small and rundown. Housekeeping did a good job, replenishing towels, and making the bed yet, there were insects in our room. I would not stay here again.

+ Good service

+ While it's a nice and well appointed hotel, the walls are extremely thin (I could hear the toilet in the room next to mine). Also, while the website advertises air conditioning, it is only available beginning in May - our stay in April was exceptionally hot and uncomfortable. The staff suggested opening the windows, which then produced even more noise (6am rubbish pickup with glass breaking).

+ Staff very nice. Amenities were good. Nice neighborhood. However no air conditioning. Very warm and needed window open. Every morning around 5 am there were garbage/recyling/ deliveries being made which woke us up.

+ While the room itself was clean and nicely appointed, we strongly recommend against purchasing the breakfast option. There is minimal food and they do not replenish if you arrive late. The staff are not friendly and customer service could be much desired. The hotel itself is quaint and generally quiet.