The Ritz-Carlton, Kuala Lumpur

+ location

+ The location

+ スイートムーンに泊まり 広くて良かった

+ I appreciated the level of attention and responsiveness once any issue was raised, which reflects well on the team’s commitment to guest experience. I also had the opportunity to meet the management team, who were approachable, helpful, and open to feedback. That said, in 2026, accommodating vegan and vegetarian guests should be a baseline expectation rather than an afterthought—especially for a hotel of this calibre. I have formally requested improvements in this area, as establishments of this standard should be leading the way in inclusive and forward-thinking dining options, not catching up. Whilst there were a number of vegan and vegetarian options available, the risk of cross-contamination was not managed to an acceptable standard. With a few meaningful adjustments, this hotel has the potential to deliver a truly exceptional and modern guest experience for all customers, regardless of food preference.

+ Staff where very friendly and service was excellent, they made the trip enjoyable. The location was also fantastic, connected to a wonderful shopping centre and we loved the overall feel of the accomodation.

+ The rooms, the staff and the pleasant treatment.