Rujia Inn

+ The person at reception counter can’t speak malay properly. The service is ok not so bad. The facilities also good but not provide shampoo only hand soap???

+ Basic amenities. But Hotel.com didn't forward my booking total all 7 nights to the hotel and I had to email them my confirmation instead. It's really bad service on the part of Hotel.com.

+ Very run down, bad front desk service, room is not equipped properly. Short of pillows and blanket. Shower without hot water and toilet bowl clogged.

+ acceptable level acceptable level acceptable level

+ Front desk is a foreigner, not friendly.

+ When I tried to check in, the reception said they had no record of my booking, despite the fact I had received confirmation emails from Expedia. They said the problem is with Expedia, not them, but who know? Anyway, luckily they had a room- actually, it wasn't lucky, but more about that in a bit. So, the good points: well, the guy on reception didn't speak very much English but tried to be helpful with check-in issues; the communal lounge area was pleasant with snacks and beverages available to purchase; there was a nice outside terrace area; the rooms were cleanish, and, despite not having any windows, would have been fine for one night. You do have to walk up a fairly long flight of stairs to get to the hotel, which may be a challenge for some; the room facilities are basic; you can hear next door breathing; the pictures make it all look a bit nicer than it really is (don't they usually) and there's not a lot in the immediate area. I realise I'm saying what a lot of reviewe