SO/ Bangkok

− Lack of communication with the reception staff/back office. Why ask if accomodations or requests by customers are to be made via booking.com, however, no reponses or accomodations are made. Thus being pointless. I requested an early checkin via the app's form and also sent a message incase the request was missed. Its fine if a plain 'no' was received but Staff did not acknowledge, nor check the messages/requests. Instead gave me excuses as to why they couldnt accomodate. A second point noticed: For the past 3 years I have been staying at So Hotel via booking.com and other booking platforms, and the touch of what made So Hotel special was the staff, their sincere service and checking on the customers well being. It was unique, and an interesting work mantra and culture. However, now Staff seem overwhelmed or over worked, the culture has diluted, and on my last two visits the wear and tear of the rooms are quite visible.

− Petit détail : dans notre chambre, la douche fuyait et les lumières murales ne fonctionnaient pas toutes bien

− Missing lock on shower and toilet