Park Hyatt Bangkok

+ Nice staff, great location

+ The sheets are sticky and hot

+ Breakfast

+ Exceptional and beautiful hotel in a great location. Real 5* hotel which is the epitome of quiet luxury with amazing but discreet staff. Swimming pool and breakfast were fantastic. We would definitely return.

+ Overrated and overpriced hotel with unhelpful management. As a globalist received no upgrade to either king corner room or a suite. Instead spent close to 45 minutes at check in and being told that their entire inventory of suites was full - and could only be offered the next night. Was then told that I was been given a deluxe room and this was an upgrade . In any case none of the senior staff even bothered to come and find us - especially the director of rooms who was well aware of the situation. As for the hotel itself - now next to a construction site and the hallways and curtains all look cheap - the decor also dated by now. In contrast to the lack of any engagement by senior management - the crew at the breakfast were very good . Overall a real disappointment and senior management here should really take into account basic service standards . We had just come to Park Hyatt after 2 nights at Shangrila Bangkok - where service was exemplary, this is how a hotel should be run