Unprofessional – Hotel Closed With No Notice
+ We booked this hotel directly through their official website in August for two stays during our Thailand trip (Nov 1–3 and Nov 9–11). After a 13-hour flight, we took an hour-long Grab ride to the property, only to find the entire hotel closed, driveway blocked, and a security guard showing us a printed notice on a clipboard stating the hotel closed September 8 for renovations and rebranding. Even our driver was shocked and confused.
This hotel never sent us a single email, message, or notification that they were shutting down for renovations. So they closed after we booked, never informed their paying guests, took our money, and simply expected people to show up to a locked gate?
To make it worse, a lady from inside the building came out and told us to “try Booking.com for a refund,” even though we booked directly with them. Completely irresponsible and unprofessional.
Because of their incompetence, we were stranded in the rain with our suitcases, walking to five different hotels, a
Nov 2025
Terrible, nil communications, no refund - they're happy to leave booked customers in the lurch
+ I booked in late July 2025 - and paid in-full - for a mid-Sept 2025 4-night stay. On 8 Sept 2025, I received an email saying the hotel was rebranding but "You don’t need to do anything... Everything about your booking and the address of the property remains the same". This was untrue, as I discovered on arrival.
Given the above email, we arrived assuming the hotel was open - but it wasnt - see pics. This left us stranded at 10pm at night having to pay extra for a late booking elsewhere. The owners obviously dont have much concern for customer experience. We were left in the lurch, financially and logistically. I would avoid this hotel at all costs. A considerate hotel would have emailed customers saying the hotel was closed and refund us beforehand - so we could book elsewhere. But they didn't have the decency to do this. We have never even been contacted by the hotel afterward and never received a refund from them or any compensation. Booking.com did refund us however. It is not clea
Oct 2025 + I didn't really want to rate this place 1 star. Unfortunately, it was like a situation that I wish no one would experience.
Disclaimer: I received a full refund from Expedia and some compensation.
We arrived on September 15th at midnight and are hoping to check in (check-in counter is open 24 hrs. as per the reservation details) and are very excited about this place plus I was extremely exhausted from a 23 hrs. long flight.
In front of the hotel was so dark and didn't have any light and no signs..We thought we went to the wrong place. I spotted 2 people who I assumed to be security guards sitting in the dark in front of the door..
I showed them my booking for 4 days 3 nights with a prepaid amount..
One of them said..ohh! this place is not open for anyone to stay in, it is temporarily closed and under renovation..I was shocked and asked when the renovation happened.. They said a week ago, I booked this place a month before my arrival date and there was no one ever contacted me to
Sept 2025
+ Excelente locación muy limpio, desayuno con varias opciones lo recomiendo
Sept 2025
+ All good convenient
Sept 2025
+ Old but very well maintained! No complaints whatsoever! Clean rooms, beautiful and large lobby with place to sit and relax and love the vibe.
Super convenient and centrally located. Walking distance to everything!
Sept 2025
