A place to relax in comfort
+ We arrived on 01/03/26 and we're immediately greeted with a marvellous reception. Our bags were whisked off to our rooms and we were shown some of the key areas of the hotel i.e. the dining areas, pools, gym and then escorted to our room.
Our room (231) was spacious, well lit tastefully decorated and spotless. The en suite shower room was up to the same standard and well equipped with hairdryer, shaving point, soap, shampoo, body wash, etc. Overall, we were very pleased with our accommodation.
There's plenty of choice at the breakfast buffet, too. The food serving areas, display counters and tables are meticulously cleaned and the buffet is well stocked with a vast range of food to suit all tastes. Both the kitchen & serving team just can't do enough to help you and serve you with a beaming smile. In fact, everyone you meet working at the hotel are whole-heartedly happy to help you and always acknowledge you with a smile and lovely greeting... this includes the reception staff, room c
Mar 2026
Nice hotel, but...
+ Very nice location, good and friendly staff. Love to come back again... The only negative impression is too much swedish pigs on the beach...
Feb 2026 Loved it
+ Big clean room
Friendly staff
Calm pool area
Lots of Restaurants and massage around
- No sunbeds on the beach
Feb 2026 Staff made our stay
+ Our stay began disastrously. The room was so small, we could not open our suitcases, and everything was cramped and the room so badly designed, we panicked about spending the next 6 nights there. There are no lifts, and our first room was up three flights of stairs. Not ideal for two elderly travellers. This is certainly not advertised in the hotel literature so be aware it is the standard.
The next morning after my email highlighting the issues we had, Guide, the manager , changed our room for us. Yes, it was much bigger. We had plenty of space, but had to have a king bed, with a fold up bed , instead of our requested twin beds. There was still a walk up two flights of stairs.
I was quite happy with how Guide responded to my concerns, but I still believe the hotel has some design issues, which can impact the stay. Entry to the pool we used was by a step down into the water, and again, a very unfriendly design for older guests.
Nina, the restaurant manager also deserves praise for th
Feb 2026 Amazing staff, great location
+ Great location in Surin Beach. Much calmer than Patong which is what we were hoping for. The staff are amazing. Very welcoming, professional, and helpful. Juice, restaurant staffer, in particular was so friendly and helpful. She really made our stay even better. The breakfast is very good with a wide variety of western and Asian fare. Overall I would highly recommend if you are looking for a calm, welcoming mid/upper tier hotel.
Feb 2026 What a fantastic stay!
+ What a beautiful hotel, the staff are lovely, food was great and service was excellent! Would highly recommend this hotel to anyone staying in the Surin area!
Feb 2026 
