Karon Butterfly Residence

+ Wasn’t even any check in and didn’t answer the phone had to switch hotel we want refund

+ Great service with a nice view

+ We arrived a bit early and no one was there so we went to grab some food and returned at 2 pm for check in and no one was there. We asked some tenants in the building and walked around for well over an hour in 90 degree heat trying to find anyone to speak too with no success. When I tried to call the number provided to reach the property it said it was invalid and not in service. We eventually elected to find another their accommodation as some members of our party had health conditions that made it difficult to continue to be walking around in the extreme heat indefinitely. We then received communication from the host MANY hours later asking what time they should plan on us arriving. If you are not going to be present from 9am to 9 pm as the listing suggests that requires advanced communication. We requested a refund which has still not been granted.

+ It's a very hot country, and even though the air conditioner broke down, I couldn't contact them, had to pay my own money to sleep in a different hotel for a night, had to pay the electricity bill separately, and even though I changed rooms, the air conditioner didn't work properly! Especially the person working in the office was so unfriendly!! I don't want to go again, and I recommend going to another friendly hotel! Everything is so messed up!!

+ Not a good experience at all…

+ Lieu très agréable avec belle piscine au cœur de la résidence. L’accessibilité est horrible, une montée à gravir digne d’un sport d’ escalade avec valises en prime. La propreté de notre appartement etait médiocre. Et la literie à ressort trop ferme accompagné de coussins trop surélevée. Le personnel est très sympathique en particulier à la réception.