Overall a good and comfortable stay
+ Bfast was not included in my plan. Airport pickup and drop was available and i did not had to wait. Room was nice, neat and clean, no issues.
− Pool and gym were a bit small but the pool had a nice view
Jul 2026
+ Pool
− Room and breakfast area
Jun 2026
Manish' review
+ Everything,spl the hospitality
− Nothing
May 2026
Manish Jen Maldives Review
+ Hospitality, spl the front desk staff, named Anie.
Hospitality beyond words...
Excellent, keep it up!
− Nothing
May 2026
Extremely poor service, unprofessional management, and a very disappointing stay.
+ Very little to be honest. The only positive was the location being in Malé city, which is convenient for transit stays. That’s about it.
− My experience at JEN Maldives Malé by Shangri-La was extremely disappointing.
Firstly, the hotel failed to arrange the airport pickup despite prior coordination. I landed around 10:00 PM and only reached the hotel at approximately 12:30 AM after unnecessary hassle. This is basic service, especially for a transit hotel, and completely unacceptable. They later apologized, but that does not make up for the inconvenience caused.
Upon arrival, the situation worsened. The room was not properly clean, which was very unpleasant after a long journey. When I raised this concern, the on-duty manager, Heena, responded in a very rude and dismissive manner. Instead of resolving the issue, she said something along the lines of “this is how it is” and showed no willingness to help.
Her attitude was extremely unprofessional, egoistic, and lacked basic hospitality standards. There was no sense of accountability or effort to improve the situation.
Overall, the service, cleanliness, and management res
Apr 2026
+ La struttura è molto bella, il personale è molto gentile e disponibile. La piscina all'ultimo piano è meravigliosa e lunga, si può nuotare. Il cibo è molto curato e gustoso. Se vogliamo essere proprio noiosi, le stanze sono un po' piccole, ma considerando le dimensioni della città non si può pretendere di più. In ogni caso ci siamo trovati benissimo
Apr 2026
