Sonder Museum House

− There was nothing to dislike about the property. The only thing I would make a note of is the alarm buttons above the beds, we thought they were lights and had to call to find out how to turn them off! No hand book about rubbish and house rules, I found it a bind having to go online, but I’m old and prefer paper to computers ☺️

− Everything apart from the fact that it was spotless

− The staff are horrible, when I messaged to inquire about the air conditioning in the apartment (which was clearly stated in the description and one of the main reasons I booked this apartment), they lied to me, telling me how to "turn it on" and after many attempts they decide to tell me "Oh, that's for the floor heating as the apartment doesn't have an AC, only the penthouse does"!!!!! When I told them this is deception they simply told me to message Booking.com and take it up with them!!!!

− I am a bit puzzled on how to rate the hotel. The checkin process is peculiar, but doable. However when we reached there the locker to get the key from was broken so we had to spend like 30 mins in calls with different support people to explain the machine was displaying garbage chars so we could not get the keys. Someone let us in finally and gave us a key. When leaving, we noticed there is a huge fine for losing the keys. We were supposed to have 2 keys but we only had one from the staff letting us in. This was resolved with support people. Another unexpected thing - the window frame was somehow broken. It opens and closes vertically, in a reversed way. So due to its own weight, the window was not properly closing, letting noise and cold air in the room. "Support" sent a person to help, we used a workaround. Finally the support people were very careful withh us, very attentive and they tried to solve any complaint. Overall the experience was very good. So we are ready to forget