Arbat House Hotel

+ Great location, 20 min walk to the Kremlin, lots of places to eat and shop within walking distace away. Room was below avarage, even though we paid for superior room with the view, we were given the standard room, at least it is listed as standard on the expedia page. Reception stuff refused to pick up the phone when expedia agent tried to contact them to resolve the issue. Clean sheets, and comfy bed, however the floor in the apartment looked old, sticky and nasty. Some things in the apartment were broken or with visible damage. Breakfast was included, food is ok, nothing fancy, hot coffee and tea during the breakfast at no extra cost. Overall, its an okay place. Be aware what you are ordering on expedia and what you might actually get are two different worlds.

+ Location is great! Breakfast is excellent! Rooms are small, bathroom is very small. You get new towels every day, but you have to ask to refill shampoo. Floor covered with old carpets and never been cleaned under 8 days stay. Staff are very friendly.

+ Service could be improved... they were helpful but didn’t seem to happy about it ... few issues locating my passport at reception so I’d just kept it in your room. Easy walk to arbat st and 20 ish mins to kremlin . Breakfast great.

+ We checked in the night before our tour. The following day,we checked in on our tour and had the bar fridge filled and water included which was not there the previous night.We also asked directions to the nearest supermarket and were instructed to go in the opposite direction to where the supermarket was. While I appreciate that English is a second language, it was very disappointing to be given misleading directions.

+ I had to check in at the office and walk to the appointment with luggage. The website says there is an airport shuttle, there is not.

+ I am very satisfied with the service of the hotel. Breakfast is really tasty. The room I was in was very clean. I have no complaints.